CutStack, operated by Artificial Platforms Inc. (“CutStack,” “we,” “us,” or “our”), offers a managed hosting service for select open source software tools. This Privacy Policy explains how we handle your personal information when you visit our website (built with Framer), use our service, or interact with our support team.
1. What We Collect
1.1 Personal Information
We collect basic info when you sign up or get in touch—your name, email, and payment details (handled securely via Stripe).
1.2 Usage Data
We track general usage like IP address, browser type, time spent on pages, and where you came from before visiting us. This helps us understand what’s working (and what’s not).
1.3 App Usage & Logs
When using hosted apps, we collect temporary logs to monitor performance, security, and updates. This includes metadata like resource usage and error traces—but not the content you create unless explicitly required for support.
2. Why We Use It
2.1 To Run the Service
We use your info to set up and maintain your hosted tools—installations, updates, notifications, and billing.
2.2 To Improve the Experience
Aggregated usage data helps us optimize hosting speed, reliability, and performance.
2.3 For Communication
We'll occasionally reach out with updates, support tips, or billing notices. No spam—just stuff that matters.
2.4 To Meet Legal Obligations
We may process or share your data if required by law or to protect our service.
3. When We Share
We don’t sell your data. Period. But we do rely on a few services to help keep everything running:
3.1 Trusted Partners
Stripe for subscription payments
Hetzner Online GmbH for secure server hosting
Framer for our marketing website
Monitoring & Automation via third-party or self-hosted tools (e.g., UptimeRobot, CronJobs, internal dashboards)
3.2 If Legally Required
If regulators, courts, or law enforcement come knocking with a valid request, we’ll comply—but only what’s legally required.
3.3 In Case of a Business Event
If we’re ever acquired or merged, your data might be part of the transition—but we’ll keep you informed and maintain the same privacy-first approach.
4. Security
We take reasonable steps to keep your data safe—encrypted connections, limited access, regular updates, and backups. We also isolate each customer’s hosted tools to minimize risks.
5. Your Controls
5.1 Update or Delete Info
Need to change your email or close your account? Just contact us—no hoops.
5.2 Unsubscribe from Updates
You can opt out of non-essential communications anytime using the link in our emails.
5.3 Data Retention
We only keep what we need for as long as you’re using CutStack—or as legally required after.
6. Global Use
Our servers are hosted in the EU via Hetzner. Depending on your location, your data may be transferred and stored outside your country. We comply with GDPR, CCPA, and UK GDPR, offering access, correction, deletion, and objection rights.
7. Kids, Please Don’t
CutStack isn’t for children under 13, and we don’t knowingly collect data from them. If we somehow do, we’ll remove it as soon as we find out.
8. Changes to This Policy
We’ll update this policy if things change—and we’ll post the updated version right here. For major changes, we’ll email you directly.
9. Talk to Us
Got questions? Need help? We’re easy to reach:
CutStack / Artificial Platforms Inc.
8 The Green, Ste R
Dover, DE 19901
📧 privacy@cutstack.io
📞 +1 628 225 3757